Garage doors require maintenance every year or two, so it is important to find someone you can trust to do the work when you need it. When it comes to finding someone to service a machine you may know very little about, it’s good to know that the person doing the job has the best intentions. It can be especially frustrating when they seem to dodge explanations, or take a vague approach to what exactly the issue is. This can leave you in a rather awkward position, with the technician insisting you make a purchase you do not fully understand. It’s not uncommon to feel taken advantage of or blindly obligated when the repairman comes onto the scene of the job. However there are a few things that you should expect from an honest and experienced service technician.
Firstly, seeing is believing. Your technician should have a comprehensive guide or price book of their company’s inventory for you to have a visual aid in pricing. Alternatively, you may find prices of common parts on your own; this ensures you will have prior knowledge before agreeing to an outrageous, or otherwise dishonest rate. If the numbers make sense, it will put you in a more confident position to move forward with the sale. A garage door technician with a product guide will also know what parts they actually have available, as to not offer a service that they cannot carry out on the spot. A good stock of common parts should also be readily accessible to them. Preparedness and available resources are very important to make a trustworthy worker.
It is easy to say that there is a problem that needs to be fixed; if you didn’t know that already, the technician wouldn’t even be there in the first place! A reliable worker makes an effort to get to the root of the problem and explain it to you in a way you can understand. This enables you and your technician to work together to completely solve the issue and avoid the need for more service calls in the future. Going into details of an issue allows you to give more information that may have otherwise gone unaddressed. Details are so important because when you relay them to someone who is educated about the system, they can in turn apply their knowledge of the machinery. There may be problems that seem superficial to you at first but could grow into a larger, more expensive, fault. On top of this, being vague about a problem can also allow opportunities for an unethical technician to try to up-sell you, needlessly.
This is not to say that every claim of a technician is some form of trickery, but you do deserve an explanation and discussion before an extra service is tacked on to your bill. Be prepared to ask questions about why something is happening, or why one product may be preferable over another. Get everything you need, and nothing you don’t. There are reliable service technicians available 24/7 in the Metro Atlanta area at AmeriServ Atlanta.
Check out â€œAmeriServ Simple _30_V2â€ by Moray Black Productions, Inc. on Vimeo.
The video is available for your viewing pleasure at http://vimeo.com/73289045